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Zodiac Casino

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Responsible Gambling at Zodiac Casino

At Zodiac Casino, we are committed to providing a safe, fair, and enjoyable gaming environment for all our players in New Zealand. We believe that gambling should always be a form of entertainment — never a way to make money or escape personal problems. This page outlines the tools, resources, and support available to help you stay in control of your gambling activity.

Our Commitment to Responsible Gambling

Zodiac Casino operates under strict licensing conditions and adheres to responsible gambling standards applicable to New Zealand players. We actively promote responsible gaming practices and work with recognised organisations to ensure our players have access to the help they need, when they need it.

Know the Signs of Problem Gambling

Problem gambling can affect anyone. It is important to recognise the warning signs early. You may have a gambling problem if you:

  • Spend more money on gambling than you can afford to lose
  • Borrow money or sell possessions to fund gambling
  • Feel anxious, irritable, or restless when not gambling
  • Chase losses by continuing to gamble after losing
  • Neglect work, family, or personal responsibilities due to gambling
  • Lie to friends or family about how much time or money you spend gambling
  • Use gambling as a way to cope with stress, depression, or other problems

If any of these signs apply to you or someone you know, we strongly encourage seeking help immediately.

Self-Assessment

Not sure if your gambling habits are healthy? You can take a free, confidential self-assessment test provided by the Problem Gambling Foundation of New Zealand:

www.pgf.nz

Responsible Gambling Tools at Zodiac Casino

We provide a range of tools to help you manage your gambling activity. You can access these tools at any time through your account settings or by contacting our support team.

Deposit Limits

Set daily, weekly, or monthly deposit limits to control how much money you add to your account. Once a limit is set, it takes effect immediately. Increasing a limit requires a 7-day cooling-off period before it becomes active.

Loss Limits

Set a maximum amount you are willing to lose within a defined time period. This helps prevent chasing losses and keeps your spending within a budget you are comfortable with.

Session Time Limits

Set a limit on how long you can play in a single session. Once your time is up, you will be automatically logged out of your account.

Reality Checks

Enable regular on-screen reminders that show how long you have been playing and how much you have spent. These prompts help you stay aware of your gambling activity in real time.

Cool-Off Period

If you feel you need a short break from gambling, you can request a cool-off period of 24 hours, 48 hours, 7 days, or 30 days. During this time, you will not be able to log in to your account or place any bets.

Self-Exclusion

If you feel your gambling is out of control, you can request a self-exclusion from Zodiac Casino. Self-exclusion periods are available for 6 months, 1 year, 2 years, 5 years, or permanently. During self-exclusion, your account will be closed, and you will not receive any promotional communications from us.

To request self-exclusion, please contact our support team directly:

Self-exclusion requests are processed within 24 hours of receipt.

Protecting Minors

Zodiac Casino strictly prohibits gambling by anyone under the age of 18. We take all reasonable steps to prevent underage gambling, including age verification checks during registration and account review processes.

If you share a device with minors, we strongly recommend using parental control software to restrict access to gambling websites. The following tools can help:

Gambling Blocking Software

If you want to restrict your own access to online gambling sites, the following software tools can help block gambling content across your devices:

Support Organisations in New Zealand

If you or someone you know needs help with problem gambling, the following organisations provide free, confidential support to New Zealand residents:

Problem Gambling Foundation of New Zealand

The Problem Gambling Foundation offers free counselling, support, and information for people affected by gambling harm.

  • Website: www.pgf.nz
  • Helpline: 0800 664 262 (available 24/7)

Gambling Helpline New Zealand

A free, confidential helpline available around the clock for anyone concerned about their own or someone else's gambling.

Lifeline New Zealand

Provides crisis support and counselling for people experiencing emotional distress, including issues related to gambling.

Gamblers Anonymous New Zealand

A fellowship of men and women who share their experience, strength, and hope with each other to recover from gambling problems.

Tips for Gambling Responsibly

  • Set a budget before you start playing and stick to it
  • Only gamble with money you can afford to lose
  • Never chase your losses
  • Take regular breaks during your gaming sessions
  • Do not gamble when you are upset, stressed, or under the influence of alcohol
  • Balance gambling with other leisure activities
  • Keep track of the time and money you spend gambling
  • Treat gambling as entertainment, not as a source of income

Contact Us

If you have any questions about our responsible gambling tools or need assistance setting limits or requesting self-exclusion, our support team is available 24 hours a day, 7 days a week:

Your wellbeing is our priority. We encourage all players to gamble responsibly and to reach out for help if gambling stops being fun.

Last updated: June 2026

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